Your
business needs customers. And there is no better way to reach out to customers
than through phones. By sending a message to your customers, updating them
about new features on your products or services, you instantly get their
attention. Even with the evolution of new ways of directly communicating with
customers, SMS is still probably the most used and trusted way of reaching out
to them. Statistics have shown that 99% of all text messages sent through SMS
are opened within the same hour.
But if you
are trying to reach thousands of customers at the same time, individually
texting them on the phone is a nightmare any seller would like to gladly avoid.
There is an easier way of keeping in touch with your customers and updating
them about your products and services on a regular basis- through Bulk SMSing.
Bulk
SMSing is nothing but sending a common message to a large database of phone
numbers. Bulk SMS technology has
made it possible for sellers to conveniently interact with customers.
An Bulk SMS Gateway Server
is a platform used to send bulk messages to customers. Essentially, they are
relay channels used for transmitting Short Message Services (SMSes). The
messages are integrated to the platform through a module, a protocol and an
interface. The technology can be customized to suit small businesses with
limited customers as well as growing organizations who use bulk messaging
services for running product promotions.
With
minimum interference, bulk SMS can be efficiently sent through gateways using
modern technology. Different types of interfaces are used to send bulk SMS, of
which Application Programming Interface (API) and Web SMS (desktop) are the
most common and easy to use.
The API
works by connecting the website or application to an Bulk SMS gateway
and uses the HTTP (Hypertext Transfer Protocol) or HTTPS (HTTP secure)
protocols. Web SMS services are facilitated by Web browsers. There is a strong
preference amongst customers for API than for Web SMS because of the ease of
delivery of messages and availability of message tracking systems.
Also, to
keep in mind while selecting a gateway is the method of sending the bulk SMS.
SMPP (Short Message Peer-to-Peer) is considered better than SMTP (Simple Mail
Transfer Protocol.) SMPP uses the same technology that mobile phones use to
relay a message from one phone to the other. Hence, it is also more expensive.
Sending
messages using SMTP is like sending bulk email from your inbox. It is difficult
to measure its effectiveness and one can never be sure if the message was
actually delivered and how it appears to the customer. This is also the reason
why SMTP SMS gateways are far cheaper than SMPP gateways.
When
choosing an SMS gateway, you should keep in mind some important aspects. The
SMS gateway should have the best SMS API option with multiple integration
features for your computer and mobile applications. It should also offer the
option of setting alerts and reminders for the ease of employees responsible
for sending bulk SMS.
Check if
your bulk SMS gateway provider has the option of
international bulk messaging and interactive messaging (two-way communication
to conduct surveys and get feedback.) Many SMS gateway providers offer
customized servicing opportunities where you can select a group to send a
particular message. This way you are assured of sending the right message to
the right set of customers.
The best
way to find out if you are choosing the right SMS gateway for your business is
to see if it syncs well with all your software. The transition and interactions
across various systems, and applications should also be smooth. With functions
such as these, you will be able to connect with your customers frequently and
in a hassle-free manner.
There are
several good bulk SMS gateway
providers. The trick is to find the one with the configuration that is most
suitable for your customer base. A bulk SMS gateway should also be reliable and
display scalability, which means that it should be offered by an organization
which has a good reputation in the market and amongst its competitors
, has a wide network
and boasts of excellent expert support.

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